Efficient and reliable IVR and telephone solutions.
Our telephone solution is self-managed where you can use remote workers. Our telephone solutions increase automation, optimisation and creates higher customer loyalty as by the customers calling your phone operators and vice versa, it creates a more personalised experience.
Benefits
- No need for are large team of phone operators
- Solution is self-managed
- Reduces overhead, increases automation
- We offer a complete IVR package
- Creates a more personalised experience
Features
Automatic Back on Phone (ABOP)
Full automation increasing efficiency
Request earlier pickup up or cancel bookings without speaking to an operator
Seamless Voice and Recognition
Passengers and first time callers can now book taxi ride with Voice and AI voice commands
A quick and efficient experience
Driver to customer connection
Drivers and customers can communicate without sharing phone number
Security and safety for both driver and customer
Efficient IVR
Passengers history is available confirmation via press key command
Allows passengers to book and pre/book
Highly efficient and effective
Fixed Location and Automated Bookings
IVR automated pickup only requiring passengers name
You can set up fixed landlines and free- phones at popular locations to gain more customers
Late Bookings Call outs
Fully automated call to your customers
Cancel or confirm message
Automated messages if taxi is late
Automated Missed Call Text Notification
Automated texts to missed calls
Automated apology message to recapture booking